30-Day Money-Back Guarantee
We want you and your player to love LaunchTee. If you're not happy with your order, contact us within 30 days of delivery at commercialid123@gmail.com and we'll make it right.
Returns
- Items must be unused, in original condition and packaging.
- Contact us first to receive return instructions. Items sent back without contacting us first cannot be accepted.
- Return shipping costs are paid by the customer. Original shipping was free and is not refundable.
- Once we receive and inspect your return, we'll refund your original payment method within 5–10 business days.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or a full refund. You will not need to return the item.
Shipping Protection
Shipping Protection is non-refundable once the order has shipped. If a protected order is lost, stolen or damaged in transit, we will resend it or refund it free of charge.
Mystery Box
The Mystery Box is a surprise add-on and cannot be exchanged for a specific item. If it arrives damaged, contact us and we'll replace it.
Order cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, before they are processed.